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Hypochondrical, needy, or entitled? Tips for patients and providers

Posted by Daniel Patrick on

Time is the great equalizer. We all get 168 hours per week. Rich and poor, young and old, patient and provider.

If I told you that our family physician-adviser brushes his teeth and shaves in the shower to shave minutes off of his morning routine would you believe me? If I told you that our family physician gets off the phone with us at 8:00 a.m. because he is already 30 patients behind, would you believe me? Truth.

Doc sent us an article for busy providers that addresses better handling of a serious clinical time sink. High-maintenance patients. These patients (and their families) can be described as hypochondrical, needy, or entitled. 

As an organization that advocates for both the patient and the provider we believe it is equally important to raise awareness for patients to encourage a more conscientious patient in the patient-provider relationship.

Patients can be more mindful:

  • High-maintenance patients often show up without appointments
  • High-maintenance patients often have a sense of urgency at the cost of provider diligence
  • High-maintenance patients often poorly treat staff
  • High-maintenance patients often demand specific tests, services, or a referral

*If you or someone you know is a a high-maintenance person then this is a powerful Forbes article listing high-maintenance behaviors and strategies to overcome those behaviors.

Providers Tips:

  • Be prepared
  • Continue the course of diligence
  • Do not allow abuse of staff - defend staff if they have done nothing wrong
  • Be confident in saying, "No." to inappropriate demands.
  • Retain composure and professionalism

You can spend time wisely, or un-wisely. Those who achieve better results learn how to spend their time wisely. Dr. Wetmore, a time management speaker and author, suggests five ways to improve time management.

  • Delegate
  • Track interruptions
    • Crucial interruptions
    • Important interruptions
    • Little value interruptions
    • No value interruptions
    • Eliminate repetitive interruptions that are of little or no value
  • Track time crisis's
    • Missed deadlines
    • Rushing
    • Go-backs and re-dos
    • Which time crisis can be avoided - take corrective action
  • Learn to speed-read
    • Almost anyone can learn to double their reading speed.
    • Read twice the material, or spend half the time reading
  • Do daily planning
    • Focus on what is critical and important in the day
    • Eliminate time wasters
    • Every minute in planning saves you 9 minutes in execution
    • "The most powerful time is when we are alone, thinking about what we are to do."

Our Mission & Blue Waves Vitamins

We serve the patient-provider relationship. We distill, amplify, and share physician-led health conversations. We achieve our mission by

  1. Connecting
  2. Listening
  3. Sharing
  4. Remaining evidence-based

Our vitamins fund our mission. They are affordable, evidenced-based, and frequently discussed in exam rooms after a blood draw. 

Thank you for supporting the goal of improving health & health care because your health and our health care is a goal worth sharing.

References:

https://www.aafp.org/journals/fpm/blogs/inpractice/entry/high_maintenance.html

http://www.psybersquare.com/work/work_time_equalizer.html

www.mediapeak.com

https://www.forbes.com/sites/cherylsnappconner/2013/02/09/the-unlucky-13-traits-of-high-maintenance-people/

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